Billing and refunds
How do I get a refund?
Email us within 48 hours of the charge, with no credits used, and we refund it. Put “Refund request” in the subject and include your PayPal order ID, the date and what you bought. Most go through the same business day. Read the refund policy.
How do I cancel my subscription?
On your billing page, choose Cancel subscription. You keep your credits until the renewal date, then move to the free plan. Nothing is charged in between, and you can resume any time before that date at no cost.
Do my credits expire?
Credit-pack credits never expire. Subscription credits arrive each billing period; see the pricing page for how unused ones are handled.
How do I change my payment card?
The new card saves straight away but isn’t charged until your normal renewal date, so you are never billed twice for one period. Change payment method.
Do you provide invoices with company or VAT details?
PayPal emails a receipt for every charge and keeps the history under Activity in your PayPal account. If you need a document with your company name or tax ID, email us those details and we will send one.
Your account
Can I change the email address on my account?
Yes. Write to us from the current address and we will move it. We do this by hand on purpose: a self-serve email change is the easiest way for someone with a borrowed session to take an account over.
I can’t sign in. What now?
Use the reset link on the sign-in page. If you no longer have access to that inbox, write to us and describe the account (rough sign-up date, last purchase, the app you were working on) so we can verify you another way.
How do I delete my account and data?
Settings has a three-step delete. It removes your projects, generation history and billing records, and cancels any subscription immediately. It cannot be undone. For a formal GDPR or CCPA request (access, correction, export), email us and say which right you are exercising.
Using Nuvex
A generation failed, or the result looks wrong
Tell us what you were doing, what you expected and what you got, with a screenshot if you have one. If a run failed but still took a credit, say so and we will put it back.
Something else?
Bugs, partnerships, press, legal: write to [email protected]. It all reaches the same people.